Organizational Behavior

Crisis Mitigation: Management and Communication

Participants will apply prevention, mitigation, recovery and restoration techniques necessary to establish and maintain essential lines of communication internally, externally and politically, both during and after a crisis.

Global Perspectives

Advances in technology, the economic growth of some of the world’s largest countries, war, the delivery of acts of terror, genocide, threat, rapidly expanding reliance on social media, economic upheaval, and other factors, have changed the way leaders think and act. Participants will learn to identify how they are influenced by activities playing out on the global stage and recognize that knowledge of global issues is both essential and empowering.

Labor Relations

Participants will tackle issues from policy development to collective bargaining contracts to labor leaders who use the organization to achieve a personal agenda. Participants will apply practical techniques to maintaining a positive working relationship with employee labor organizations.

Leadership: Internal, External and Political Challenges

Recruiting, retention, managing resources, increased scrutiny, maintaining quality and risk management are among the challenges shared by leaders at every level of the organization. Participants will discuss how various enterprises have worked to meet these challenges and how they would approach them in the future.

Managerial Economics: New and Emerging Fiscal Realities

Participants will learn to apply techniques of demand analysis, benefit-cost analysis and forecasting and learn ways to influence decision-making and the budget process. They will then apply their understanding of economics to establishing, modifying or sustaining the strategic and daily operational approaches and tactics of their immediate work group.

Marketing Agencies and Programs: Changing the Culture

Homeland security requires that people view their environment in new and different ways. Internal and external “buy in” requires effective marketing that goes beyond simple distribution of literature and the occasional press release or press conference. Preventive measures and crisis response plans and programs must be shared, understood and applied. Participants will develop marketing strategies to convey important information and solve myriad problems.

Resource Allocation: How Many People Do We Really Need?

Effectively allocating resources is one of the most important roles and responsibilities a leader fulfills. Knowing how, why, where and when to properly staff a team, unit or organization prevents allocation of resources based on political whim, crisis of the day or labor contract. Participants will address factors that affect resource allocation such as workload, employee variability, geography, political pressure, productivity goals, budget constraints and myriad special circumstances.

Resource Management and Allocation

Determining how many people are needed to staff routine and special operations is a learned skill. Participants will explore allocation factors such as workload data, employee availability, prevention, geography, organization structure, employee safety and circumstances unique to their community and organization. Participants apply techniques to allocation needs within their own company, agency and unit.

The Issues: Creating a Common Foundation on Which to Build

A common set of issues establishes a foundation for strategic and operational planning and learning and assessing programs. Participants will learn to identify and discuss key issues they face or anticipate facing and compare them to those faced by their peers.